FAQs

Frequently Asked Questions – Answered!

Orders & Shipping

Yes, you can pick up your online order at our shop in Excelsior, Minnesota. Simply choose “Local Pickup at Truffle Hill Store” for the shipping method at checkout.

Please allow 3 hours for order fulfillment. Orders must be picked up at least 15 minutes before close. Our regular business hours are:
Tues. – Sat.: 10 AM – 6 PM
Sun.: 12 PM – 5 PM

See address and map

Yes, we do regularly ship products outside of Minnesota. However, sometimes climate and temperature are factors for select products.

If you are concerned about a location, please call the store to discuss options: (952) 470-1996.

Custom Orders

While we don’t have a set minimum on custom orders, there is a base charge for any custom molds that need to be created. We recommend a minimum quantity of 100 to make the mold worth the charge.

Read more information about custom chocolates on our Custom & Corporate page.

All we need to create your custom chocolate mold is a high-resolution image of your design, picture or logo. Keep in mind that simple or simplified images work best, as a lot of detail will get lost in the mold creating process.

See examples and read more information about custom chocolates on our Custom & Corporate page.